Refund-Center

Exchange/Return

You've placed an order with us, but you're not satisfied with your purchase or it has arrived damaged? No worries, we've got you covered.

Easy Exchange/Return

In line with sustainability efforts, we've opted for digital return labels instead of paper forms.

All you need to do:

Provide your order number and the email address used for your purchase.

Fill out the form, and we'll review your return request.

Please click the link below, to start the process

https://ressue.eu/apps/returns?

YOU CAN RETURN UNWANTED ITEMS WITHIN 14 DAYS. YOU BEAR THE COST FOR RETURNS. AS SOON AS WE RECEIVE YOUR RETURN, WE WILL SEND YOU AN EMAIL CONFIRMING THAT WE HAVE RECEIVED IT. AFTER REVIEWING THE RETURN, WE WILL ISSUE A REFUND BASED ON THE PAYMENT METHOD YOU SELECTED. THE PROCESSING AND REFUND CAN TAKE UP TO 7 WORKING DAYS. 

ITEMS THAT CAN NOT BE RETURNED/EXCHANGED

PLEASE MAKE SURE THAT ALL RETURNED ITEMS ARE UNWORN/UNUSED AND IN THEIR ORIGINAL CONDITION AND ARE SENT BACK TO US IN THEIR ORIGINAL PACKAGING.

INTERNATIONAL RETURNS

YOU CAN ALSO REGISTER RETURNS FROM ABROAD IN OUR RETURNS PORTAL. PLEASE NOTE THAT THE DIRECT COSTS OF RETURNING THE GOODS FROM ABROAD ARE TO BE BORNE BY YOU. PLEASE MARK AS RETURN OF GOODS (ALL ADDITIONAL FEES AND CHARGES WILL BE SUBTRACTED FROM THE REFUND).